Delivery, Cancellation, Cayma and Refund Policy

Updated On: 07.08.2

1. PURPOSE AND SCOPE

1.1. This Cancellation and Refund Policy (“Politika”) cancels the transfer and transportation reservations made via OnyHub Platform (“Platform”) and organizes the terms and conditions of the fee refund processes as a result of these cancellations.

1.2. This Policy applies to all real and legal persons using the Platform (“Customer”, “Free”).

2. 2. İPTAL CONDITIONS

2.1. Customer Welded Cancellations:
a) Customer may cancel the booking by contacting the "Relation Management" section on the Platform or by contacting our customer service.
b) The cancellation request must be transmitted before the booking start time. The cancellation requests made after the booking start time are invalid and no refunds.
c) Refund rates to be applied according to the cancellation date are as follows:

d) Refund rates are calculated over the entire booking fee. The third-party fees (e.g., payment commissions) that are not included in the service fee.

2.2. Agent Welded Cancellations:
a) Agent may have to cancel booking due to a reason, vehicle failure, unexpected traffic situations or other operational challenges.
b) In this case, the customer may accept an alternative transfer solution or pay the entire fee 100% can request return.
c) In the cancellations of the agency, the return process is launched in the shortest time in accordance with the customer's request.

2.3. A Reason Welded Cancellations:
a) In exceptional cases outside the control of parties such as earthquake, flood, fire, epidemic disease, war, terrorist attack, general strike, government bans ("A Reason"), reservations can be canceled.
b) In the event of a Reason, all or booking fees paid to the Customer are presented.

3. WORKING PROCESS

3.1. If the cancellation request is approved and provided the return conditions, the refund process is carried out in the following way:

a) Payments made with Credit Card: The return amount is returned to the credit card made by the payment. The reflection time of the return to the card depends on the processing time of your bank 1 to 7 working days between.

b) Payments made with Bank Transfer: The return is made by air to the bank account that the Client reported. In this case, the Customer is obliged to provide accurate and current bank account information (IBAN). After confirmation of return process request 3 to 5 working days within.

c) Cash Payments: Refund in cash payments is made directly between the Customer and the Agency. The platform will not be directly involved in cashback processes, but provides the necessary routing and support.

3.2. The realization of the return process follows the confirmation of cancellation in the booking system by OnyHub 14 days completed inside.

3.3. In payments made using promo, campaign code or discount coupon, the return amount is calculated via the paid net amount. The amount of discounts used is not included in the return.

4. APPLICATION METHOD

4.1. You can use the following channels to request a cancellation:

a) Over Platform: By clicking on the "Iptal Meat" button, select the booking on the "My Reservation" page.
b) By email: cancellation@onyhub.com By sending an email with your reservation tracking code and your cancellation request.
c) Customer Service: [Contact Phone Number]

4.2. The cancellation request is based on the determination of the return rate, if the reservation is transmitted before the start time and within the specified periods. If the cancellation request is late, the lower return rate or unrepair is applied.

5. PRINCIPLES

5.1. In special booking types offered in the "Flexible Cancellation" option, the durations and proportions specified in this Policy may vary. This is clearly indicated to the Customer prior to booking.

5.2. In case of further advantageous cancellation and return conditions to the Customer by the agency, these conditions apply. During the booking, the agency’s own policies are offered to the Customer.