Legal
Remote Distance Sales Contract
ONYHUB THIRD SERVICE SALE AGREEMENT
Contract Version: 1
Contract Date: 2026-08-15
PNR No:
This Distance Service Sales Agreement (“Sözification”) is held via OnyHub platform Number of bookings below OnyHubTags Service Provider Agent and Client was established in electronic environment.
1. NEWS
1.1. PLATFORM SERVICE – ONYHU Home
Commercial Title: Onomy Yönetim Danışmanlığı Ltd. Şti.
Brand: OnyHub
Address: Yalı Mahallesi Kadir Sok. 34873 Kartal - İstanbul
Phone: 05468871069
Email:
MERSİS No: 0643063831900001
Tax No: 6430638319
OnyHub is an electronic trading platform that brings together independent service providers with customers on the digital platform, offering, booking, payment, notice and process tracking processes.
OnyHub is responsible for the actual provider of the transport service specified in the relevant booking, as a platform and broker service provider.
1.2. SERVICE PROVIDE / ACENTE
Commercial Title:
Brand:
Address: [karşılığı yok: ACENTE_ADRES]
Phone:
Email:
MERSİS No:
Tax No:
The seller and actual service provider of the transfer or private transportation service purchased under this Agreement is the service provider agency located above information.
The agent is responsible for the realization of the service under its own commercial, tax and legal responsibility.
1.3. CUSTOMER / BUYER
Customer Type:
Name Surname / Commercial Title:
Email:
Phone:
Address:
Billing Information:
The customer is the real or legal person who buys the transfer or private transportation service indicated in the booking onyHub platform.
2. 2. LEGAL ROLLER OF POLICIES AND STYLES
2.1. Definitions
In this Agreement;
“OnyHub”platform and tool service provider that brings service provider agents on digital platform,
“Service Provider Agent” or “Acente”seller and actual service provider of transfer or private transportation services purchased in the relevant booking,
“Customer”, Real or legal person purchasing service through OnyHub platform,
“Payment Infrastructure Provider”In order to carry out electronic payment from customers by OnyHub, the realization of payment transactions and the extent applicable, the authorized payment organization, electronic currency organization, financial organization or related payment service provider,
“Reference”electronic transaction record, which consists of the customer's OnyHub platform and contains information on the related service,
“PNR”unique transaction or reservation number for booking,
expresses.
2.2. The Role of OnyHub
OnyHub brings service provider agents in digital environment with its platform and tool service provider adjective.
OnyHub;
a) The creation of transfer request,
b) Providing service and agent information to customer,
c) Offer is delivered to customer,
d) Creation of booking,
e) Use of payment infrastructure,
f) Transfer of booking information to the relevant agent,
g) Providing information flow between the customer and the agent,
h) Reservation, payment, cancellation and refund records are kept,
i) The execution of customer support and communication processes through the platform,
j) Instead of broker service provider obligations caused by law Home
provides.
2.3. Agency's Role
The agent is the seller and actual service provider of the transfer or private transportation service purchased in the relevant booking.
Agent;
a) From the actual realization of the service,
b) From the provision of convenient vehicles and drivers,
c) The required permission for the service, from the presence of documents and authorities,
d) From the realization of the Service in accordance with the relevant legislation,
e) Since the service is provided in accordance with the specifications specified in the reservation,
f) From its own commercial and taxpayer obligations,
g) In accordance with the legislation of the necessary financial and commercial documents for the Service Home
responsible.
2.4. Role of Customer
Customer;
a) Confirmation of booking information,
b) From the payment of the service fee,
c) From preparing the specified date and time,
d) From the correct notification of passenger, baggage and flight information,
e) Confirmation of reservation conditions,
f) Reporting on time of cancellation and change requests Home
responsible.
3. AGREEMENT OF AGREEMENT
3.1. The subject of this Agreement is the determination of the rights and obligations of the parties regarding the realization of the transfer or private transportation service specified in the booking where the customer purchased onyHub platform.
3.2. The seller and actual provider of service related to booking is the agency.
3.3. OnyHub is brokered as a platform and tool service provider for sale of service between the agency and the customer.
3.4. Within this Agreement, OnyHub’s platform and tool service provider adjective against the customer, the rights and responsibilities arising from the agency’s adjective service provider and the customer’s own obligations are individually evaluated.
4. RESERVATION SERVICE INFORMATION
PNR No:
Purchase Point:
Arrival Point:
Transfer Date:
Transfer Clock:
Number of passengers:
Vehicle Type:
Additional Services:
Special Demands:
The above information on the booking determines the scope of the service purchased by the customer.
5. SERVICE AND ACENTE LIABILITY
5.1. This Agreement shall not be carried out directly by OnyHub. The service is carried out by the service provider agent specified in the booking.
5.2. Service provider agent is responsible for the realization of the service in accordance with the actual and legal.
5.3. The agency is responsible for providing the necessary vehicle, driver, permission, document, license, insurance and other legal requirements for the realization of the service.
5.4. The agency is obliged to perform the service in accordance with the specifications of the date, time, route, vehicle type and other service specified in the booking.
5.5. The agent is responsible for the defect, negligence or legislation arising from its own activity during the failure of the service.
5.6. The agent is responsible for the solution of vehicle, driver and operation-sourced problems that occur during the actual realization of the service.
5.7. The agency informs the customer and OnyHub as soon as possible if the service is predicted or learned.
5.8. The agency is responsible for producing the appropriate alternative solution for non-axle service if possible.
6. UPCOMING ONYHUB
6.1. OnyHub provides the platform to operate technically.
6.2. OnyHub provides the transfer of the booking information created by the customer to the relevant agent.
6.3. OnyHub shows the information of the service provider agent before booking the customer.
6.4. OnyHub provides the service’s price and basic features to the customer.
6.5. OnyHub is technical broker to the payment infrastructure for payment methods offered on the platform.
6.6. OnyHub allows booking, payment, cancellation and refund processes to be followed via the platform.
6.7. OnyHub supports operational information flow between the customer and the agent.
6.8. OnyHub can store reservations and transaction records within the specified time in the legislation.
6.9. OnyHub fulfills its legalised broker service provider obligations.
6.10. OnyHub is not the party that performs the actual handling operation of the service.
6.11. OnyHub’s liability arising from the law.
7. LOCATIONS OF ACENTEN
7.1. The agency is obliged to perform the service specified in the booking on time and as per your requirement.
7.2. The agent is responsible for providing the appropriate vehicle and driver for the service.
7.3. The agency is obliged to carry the necessary legal conditions in terms of service related to vehicles and drivers.
7.4. The agency is obliged to ensure that all necessary permission, license, authorization, document and fuses are valid for the realization of the service.
7.5. The agency is responsible for complying with related travel agency, transportation, traffic, tax and other applicable legislation.
7.6. The agent is responsible for the cancellation of the service from its own defect, delay, incompleteness or under its own responsibilities area.
7.7. The agent is responsible for assessing the demands and complaints of the customer's service's actual bankruptcy.
7.8. The agency is obliged to ensure that the company reported onyHub is accurate and current to its authorization, document, vehicle and service information.
7.9. The agent is obliged to protect the validity of TÜRSAB membership and related operating authorities.
8. CUSTOMER LOADS
8.1. The customer agrees that the information provided during the booking is accurate and complete.
8.2. The customer is obliged to pay the total service fee on time via the payment method chosen.
8.3. The customer is obliged to prepare at the specified meeting point on the transfer date and time.
8.4. The customer is obliged to inform the number of passengers, the number of baggage, flight number and other operational information correctly.
8.5. The customer is obliged to comply with the vehicle capacity and the service conditions specified in the reservation.
8.6. The customer is responsible for informing the special service or additional demands before the realization of the service.
8.7. The customer is obliged to inform the cancellation or changes requests within the specified time in the booking.
8.8. The customer is obliged to comply with the reasonable safety and operation rules of the driver and the agent during the service.
9. SERVICE BED
Service Bedeli:
Additional Fees:
Total Amount:
9.1. The total amount to be paid before the payment to the customer is shown clearly and clearly.
9.2. If the customer also has a fee to pay, this fee will be clearly shown before payment.
9.3. OnyHub’s service provider is the market/interruption commission received from the agent, the business relationship between OnyHub and the agent.
9.4. OnyHub’s affiliate market/interruption commission is not the price of the customer also charged transport service.
10. Payment
Payment Method: [karşılığı yok: ODEME_YONTEMI]
Payment Infrastructure Provider: [karşılığı yok: ODEME_ALTYAPISI_SAGLAYICISI]
Payment Status: [karşılığı yok: ODEME_DURUMU]
Payment Date: [karşılığı yok: ODEME_TARIHI]
Payment Reference: [karşılığı yok: ODEME_REFERANSI]
10.1. Card payments are used by OnyHub depending on the payment options offered on the platform Payment Infrastructure Provider and related financial institutions can be realized through payment infrastructures.
10.2. Card payment transactions used by OnyHub Payment Infrastructure Provider and related financial institutions are carried out through secure payment infrastructures.
10.3. OnyHub’s customer’s card information is not intended to store in their systems.
10.4. Payment, qualifying, commission and return processes, used Payment Infrastructure Provider technical infrastructure, application principles and related contractual conditions can be performed.
10.5. Transaction times for payment, claiming and refund processing, used Payment Infrastructure Provider Bank and financial institutions may vary depending on trading times.
10.6. The account information to be paid in payments made by EFT or by air is shown on the customer’s platform.
10.7. The EFT or air payment agent made directly to the customer's account.
10.8. It is the responsibility of the collection and return agent of EFT or air payments made directly to the agency.
11. 11. İPTAL CONDITIONS
Cancellation terms to be applied to the booking are indicated prior to payment to the customer.
12 hours or more time before the transfer time: 100% refund.
Transfer time stay for more than 4 hours and less than 12 hours: 50% back.
Transfer time stay for 4 hours or less: Customer will not be refunded at the specified cancellations.
11.1. In case of the cancellation of different cancellation conditions, the booking conditions reported to the customer prior to payment are applied.
11.2. These provisions do not eliminate the rights arising from the impredicial legislation of the consumer.
12. RIGHT TO CAYMA
12.1. The right to determination in transfer and passenger transportation services is evaluated within the Law and Distance Contracts Regulation on the Protection of Consumers No. 6502.
12.2. In terms of passenger transportation services required to be in a certain date or period, there may be exceptions on the right of withdrawal in the legislation.
12.3. In cases with the right of withdrawal, the customer may use this right under the conditions prescribed in the relevant legislation.
12.4. In cases where there is no right to withdrawal or subject to special conditions, it is necessary to inform the customer before booking.
12.5. The customer deserves impredient rights arising from the law.
12. July İPTAL AND RETURN
13.1. Customer may receive cancellation or refund request via OnyHub platform.
13.2. OnyHub is with the relevant agent of the customer's demand and allows the process to be tracked through the platform.
13.3. The cancellation terms and conditions for the booking are determined within the scope of the applicable legislation.
13.4. In the card payments performed through the Payment Infrastructure Provider, the refund is carried out through the payment infrastructure used in the case of the return right being born.
13.5. In payments directly to the agent via eFT or by air, the agency is responsible for the realization of the return.
13.6. The return amount may vary depending on the trading time of the bank and Payment Infrastructure Provider regarding the time of reach to the customer.
13.7. OnyHub is not obliged to return EFT or air payments directly to the agency to reserve liability that may be uploaded by the law itself.
14 July ACENTE WELDING TYPE AND SERVICE ACCOMMODATION
14.1. The agency informs the customer and OnyHub as soon as possible if the service is not carried out by the agency.
14.2. The agency offers equivalent or appropriate alternative service if possible.
14.3. If the alternative service is not offered or not accepted the customer's alternative service, the rights arising from the relevant legislation and the booking conditions are reserved.
14.4. The refund process is carried out according to the payment method used in cases requiring return.
14.5. The obligations arising from the agency-sourced service accent and the agency’s own responsibility.
15. NO-SHOW
15.1. No-show terms indicated in the booking if the customer is not ready at the date, time and meeting point specified in the booking are applied.
15.2. The fee or refund conditions to be applied in No-show are shown prior to booking to the customer.
15.3. The flight number is shared, the customer does not eliminate other meeting and communication obligations.
16. TEAMS
16.1. Additional fees that are not explicitly specified during the booking and the customer does not approve in advance may not be requested from the customer to reserve the status permitted by the legislation.
16.2. If the price such as night tariff, extra distance, waiting time, additional stop or special service is applied, these are shown to the customer before booking.
16.3. It is necessary to comply with the service and booking conditions of additional fees requested by the agency.
17. September PERSONAL DATA
17.1. Personal data processed by OnyHub OnyHub KVKK Lighting Text covered.
17.2. The required customer information for the transfer service can be transferred to the relevant agent.
17.3. When necessary between this information;
name,
phone
email,
unusual point,
destination,
transfer date,
transfer time,
flight number,
number of passengers,
baggage information,
billing information,
Other information required to realize the service
can be found.
17.4. The agent can only process the personal data transferred to it for the purpose of the realization of the service, communication with the customer, billing and legal obligations.
17.5. The agent is responsible for taking technical and administrative measures in accordance with the applicable legislation to ensure the safety of personal data transferred to him.
18. ELECTRONIC REGISTRATION
18.1. OnyHub can store electronic records on booking and process processes in the legislation for the specified time.
18.2. The following information may be stored as electronic transaction registration:
Reservation / PNR:
Contract Version: 1
Reservation Date: [karşılığı yok: REZERVASYON_TARIHI]
Approval Date: [karşılığı yok: ONAY_TARIHI]
Approval Time: [karşılığı yok: ONAY_SAATI]
Approval IP Address: [karşılığı yok: ONAY_IP_ADRESI]
Payment Reference: [karşılığı yok: ODEME_REFERANSI]
Payment Date: [karşılığı yok: ODEME_TARIHI]
18.3. The realization of electronic records can be used for the purpose of tracking and proof of the obligations of the parties.
19. September NEWS
19.1. Booking confirmation, payment result, transfer information, change, cancellation, refund and operational notifications can be sent via email, SMS or on-site notification.
19.2. The necessary transaction notices for the execution of the service are evaluated within the relevant legislation.
19.3. Campaign, promotional and marketing-purpose commercial electronic messages are sent to the required permission and conditions within the relevant legislation.
20. EXCELLENTS
20.1. The events such as earthquake, flood, fire, battle, terror incident, secretariat, official authorities decision, road closure, exceptional weather conditions and general transport interruptions that occur outside reasonable control of the parties can be evaluated as a reason.
20.2. Refund and other rights arising from the relevant legislation of the customer if the service is not carried out due to a reason.
20.3. The agent informs the customer and OnyHub as soon as possible when it learns that the service cannot be performed due to a reason.
21. RESPONSIBILITY OF AGREEMENTS
21.1. OnyHub is responsible for its own platform and vehicle services and its obligations arising from law.
21.2. The agent is responsible for the legal and contractual obligations of its own activity as the seller and actual service provider of transfer and private transportation service.
21.3. The customer is responsible for the wrong or missing information given by itself, from payment obligations, against booking conditions and results arising from its own defect.
21.4. The agent is not counted that the service is caused by the actual bankruptcy and the obligations in its own responsibilities are transferred to OnyHub.
21.5. OnyHub’s tool service provider adjective does not eliminate liability as the service provider of the agent.
21.6. The customer deserves impredient rights arising from the law.
22. CONSENT RIGHTS
22.1. Law and relevant legislation provisions are applied on the Protection of Consumer No. 6502 if the customer has consumer adjective.
22.2. This Agreement cannot be interpreted to eliminate the rights arising from the consumer’s impredicial legislation.
22.3. According to the nature of Dispute and the monetary limit, Consumer Arbitrators or Consumer Courts can be applied.
22.4. Law enforcement rules apply in consumer disputes.
23. LAW OFFICE
23.1. This Agreement is subject to the law of the Republic of Turkey.
23.2. The Law on the Protection of Consumer No. 6502 of the Parties’ rights and obligations, the Regulation of Distance Contracts, the Law on the Regulation of Electronic Commerce No. 6563, the Law No. 6698 on the Protection of Personal Data, the relevant travel agency and other applicable legislation provisions.
24. AGREEMENT OF AGREEMENT IN ELECTRONIC PARTNER
24.1. Customer, this Agreement before payment and Front Information Text The opportunity to review.
24.2. The customer completes the order process, clearly visible to the payment obligation of the order.
24.3. The Contract is set in electronic environment with the approval and order of the Client Agreement in electronic environment.
24.4. with the establishment of the contract;
OnyHub – Customer: Platform and vehicle service relationship,
Agent – Customer: Sales and compensation of transfer or private transportation service,
OnyHub – Agent: Platform and market/research service relationship
formed.
24.5. The agreement and reservation information are delivered to the customer through permanent data storage.
25. ELECTRONIC APPROACH AND DRIVER
25.1. The Customer agrees to read and review this Agreement and the Preliminary Information Text and that it is informed about the basic service, price, payment, cancellation and refund conditions for the reservation.
25.2. The customer completes the booking by accepting the payment obligation of the order.
25.3. Service provider agency accepts the service specified in the booking under its own commercial, legal and actual responsibility.
25.4. OnyHub accepts to perform its obligations in its field as platform and tool service provider.
26. AGREEMENT AND CHANGE Home
26.1. The Contract version used at the time of the reservation is saved by the system.
26.2. Then the amendment to the Contract text does not change the previously accepted Contract version for the completed booking.
26.3. For each reservation;
party information,
service information,
Price,
payment information,
cancellation terms,
Refund terms,
contract version,
approval records
The reservation can be stored electronically in its location where it was created.
27. Home
27.1. This Agreement enters into force in terms of booking regarding the approval and completion of the customer in the electronic environment.
27.2. The current version of the contract is published on OnyHub platform.
27.3. The Contract version offered to the customer is based on the relevant booking.
27.4. The rights arising from the customer's imprediciency legislation are reserved.