Passenger Rights

1. INTRODUCTION

1.1. As OnyHub ("Company"), we pay great importance to protect the rights of passengers and to secure travel experiences. The Declaration of these Passenger Rights (“Bildirge”) explains the rights of passengers who booked through our Platform (“Yolcu”, “unless”) and how to use these rights.

1.2. OnyHub is a technology platform and transportation services are provided by independent agents. This Declaration guides the relationship between the Passenger and the Agency and explains the rights of the Passenger against the Agency. The company provides coordination with agents in the implementation of these rights.

2. 2. Your Rights

2.1. Secure Travel Right:
a) Every Passenger has the right to request that the transportation service is carried out in accordance with the safe vehicle and traffic rules.
b) The agent is responsible for the fact that the vehicle is suitable for the legislation in terms of technical equipment, safety belt and other safety equipment.
c) When passengers encounter any situation that threatens the safety of life and goods during travel, this situation has the right to immediately notify the agency officer or the Platform customer service.

2.2. Right to Information:
a) Passenger has the right to receive clear and understandable information on the service before booking (price, route, vehicle type, time, additional fees).
b) Passenger has the right to receive up-to-date information (dep code, agent details, estimated arrival time) during the approval and completion of the reservation.
c) Passenger may request accessible information via the Platform about legislation and rights related to transportation.

2.3. Booking Cancellation and Refund Rights:
a) Passenger reserves the right to cancel and cancel the reservation within the framework of the cancellation terms set out.
b) Cancellation and refund terms, reservation type (standard, flexible etc. ) and may vary according to the policies set by the agency. These terms are clearly presented to the Passenger prior to booking.
c) The agency has the right to return the entire fee paid by (e.g., vehicle failure), passengers, or to accept an alternative service.

2.4. Complaint and Compensation Rights:
a) Passenger has the right to forward the complaint from the Platform or directly to the Agency in cases where the service provided is not satisfied.
b) In the event of contracting or incorrect failure of the service (gecikme, route change, comfortlessness etc. ), Passenger may request discount, compensation or other legal rights according to the situation.
c) If the complaint is not resolved, the Passenger has the right to apply to the Consumer Arbitrator Heyetine or the Consumer Court.

2.5. Right to Protection of Personal Data:
a) Passenger has the right to request processing of personal data in accordance with KVKK and Privacy Policy.
b) Passenger may request that their data is stored only for the time required for the if of the service, and at the end of this time it is deleted.

2.6. Right to Meet Special Needs:
a) Passengers with disabilities passengers, elders, pregnant or special requirements have the right to notify these needs during booking and request appropriate vehicle/service.
b) Agencies are obliged to show reasonable effort in compliance with legislation. OnyHub is brokering these requests to agents.

3. Your RESPONSIBILITY (The Rules That You Need to Treat Your Hylc)

3.1. Passenger is obliged to ensure that all information (ad, communication, flight, location) provided during booking is accurate and current.

3.2. Passenger is obliged to prepare at the specified meeting point at the travel time. In case of delay or non-existing, passengers are responsible for the results arising from the inability of the reservation.

3.3. Passenger is obliged to comply with the capacity rules (bag limit, number of passengers) specified by the Agency. Excess baggage may not be transported on the vehicle or additional charges may be requested.

3.4. Passenger is obliged not to damage the vehicle or the driver, to disrupt the comfort of other passengers or to perform safety hazards. Such behaviors may result in the cancellation and legal processing of the reservation.

4. ŞİKAYET AND PROBLEM SOLUTIONS PROCESS

4.1. Primary Application: In the event of unsatisfied service, it must first be contacted with the agent providing service.

4.2. Complaint on the Platform: If the solution cannot be reached with the agent, you can contact us via the "Help" or "Comfort" section on the Platform. We evaluate your complaint, contact the agent and try to compromise.

4.3. Legal Application: If the solution cannot be provided despite showing the agency and Platform, passengers have the right to apply to the Consumer Arbitrator Heyetine or Consumer Court in accordance with the Law No. 6502 Consumer Protection.