Payment and Security Policy

Updated On: 07.08.2

1. INTRODUCTION

1.1. As OnyHub (“Company”), we are among our primary goals to ensure the safety of payments made through our Platform and adopt transparency principle in payment processes. This Payment and Security Policy (“Policy”) is prepared for informing the Customers (“Customer”, “unless”) who pay using our Platform.

2. 2. PAYMENT METHODS

2.1. We offer the following payment methods to book a transfer service through our platform:

a) Credit Card/Bank Card: You can pay one-time with Visa, MasterCard and Maestro cards. Payments are processed through secure payment infrastructure provider.

b) Bank Transfer / EFT: Once the booking is confirmed, you can pay by air or EFT to the Company bank account reported. It is necessary to take place in the specified time for the preciseization of the air process.

c) Cash Payment: Some Agents can offer cash payment during booking. This option is reported to you before booking. In cash payment, payment is made directly to the agency and OnyHub is not part of this process.

3. SAFE PAYMENT ALTYAP

3.1. PayTR Integration: All card payments are made via PayTR, one of the leading secure payment organizations in Turkey. PayTR has PCI DSS (Payment Card Industry Data Security Standard) certification and implements the highest level of security standards in payment processes.

3.2. Card Information: OnyHub does not store customers credit card or bank card information on their servers. All card information is transmitted directly to PayTR's secure servers during payment and processed here. This method ensures that your card information is protected against unauthorized access.

3.3. 3D Secure (Form): In order to improve safety, 3D Secure (Visa Secure/ Mastercard Identity Check) verification is mandatory in all credit card payments. This requires you to confirm the payment process with the disposable password that your bank will send to you.

4. ALINAN SECURITY PREVENTS

4.1. Data Encryption: All data communication between our platform and your browser is encrypted with the SSL (Secure Slot Layer). This prevents your personal and financial information from addressing to third parties.

4.2. Firewalls and Monitoring: Our servers are equipped with advanced firewalls that protect against unauthorized access attempts. Our systems are monitored 24/7 against possible security threats and subjected to regular security tests.

4.3. Prevent fraud: Payment processes are analyzed by advanced fraud prevention systems to detect abnormal activities. When a suspicious process is detected, additional verification or withdrawal of the transaction may be subject.

5. PAYMENT PLAN AND PRICE

5.1. Confirm First, After Payment: Our platform does not require card information in the booking form. Payment process, the booking confirmation of the agency or offer you a quote and this offer will pop up after you confirm it. This prevents the fee from your card for an unapproved reservation.

5.2. Transparent Pricing: Service fee is clearly shown to you before booking confirmation. Included in price and non-services (extra distance, waiting fee, night difference, baggage fee, etc. ) Please notify you.

6. RESPONSIBILITY WITH PAYMENT

6.1. The customer is responsible for the accuracy of the card information provided during the payment and the ability to use the card. All legal and financial responsibility arising from the use of unauthorised card belongs to the Customer.

6.2. OnyHub is not responsible for delays that may occur due to technical errors, connection problems or transaction rejections caused by PayTR or banks during the payment process. In these cases, the Customer must contact the relevant institution.

7. SECURITY EXPORTS AND NOTICE

7.1. When the customer notices an unauthorised activity in his account or payment transactions, it is obliged to immediately notify OnyHub customer service and card to the bank.

7.2. OnyHub will notify the affected customers in accordance with the legal requirements and as soon as possible if a security breach is detected.