Personal data and cancellation process

This page summarizes how the requests for personal data (KVK) with cancellation/back steps in reservations created via OnyHub. OnyHub is not carrier; operational transport data may be shared with the corresponding member agent.

Booking cancellation: You may request cancellation via your tracking code or your customer account. Return rates are defined in the "Definition and return policy" according to the departure time. Card returns payment provider (e.g.). PayTR is processed via; the bank reflection time varies according to the bank.

After cancellation data: Reservation record may be kept required for legal storage, accounting and dispute resolution times. If you do not have a separate consent for marketing purposes, it is not used for this purpose.

Personal data requests: Access, correction, deletion, restriction of processing or appeal requests can be sent from Platform communication channels. We respond to your request in reasonable time after authentication; it can limit the legal retention requirements.

Agency sharing: Atanan agency sees mandatory areas such as name, phone, flight/meeting information for transfer bankruptcy. Agents only access the data assigned to them.

E-bulletin and cookie preferences: You can manage cookies preferences from the page "E-bulletin terms" by means of the newsletter subscription.

See "Privacy policy" for detailed processing purposes and retention summary.